Privacy Policy

1. Introduction

JHL Credit Solutions ("JHL," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we may collect, use, share, and protect information in connection with our public website and related inquiry, assessment, consultation, and service-coordination activities.

This page is a public informational privacy notice. It is not the individual consumer credit-services contract, statutory pre-contract information statement, authorization form, or Notice of Cancellation.

2. Information We May Collect

We may collect information you voluntarily provide through our website or during the inquiry and consultation process, including:

• Name
• Email address
• Telephone number
• Credit-related goals and concerns
• Information supplied through the Credit Assessment
• Credit-report information voluntarily supplied for review
• Supporting documentation when necessary

Our initial public Credit Assessment does not request Social Security numbers, bank account numbers, credit or debit card numbers, or passwords for third-party credit-monitoring or other account services.

We do not process consumer payments through the public website at this time.

3. How We Use Information

Information submitted through the Credit Assessment or related inquiry channels is used for purposes such as:

• Responding to your inquiry
• Conducting the assessment
• Consultation
• Credit review
• Determining appropriate service options
• Service administration and coordination
• Customer service
• Legal and compliance obligations

Submitting a Credit Assessment does not automatically enroll you in newsletters or promotional email campaigns. We do not currently operate a marketing email program based on assessment submissions.

4. Service Providers and Information Sharing

When you choose to proceed and provide appropriate authorization, JHL may share information reasonably necessary to provide the requested services with service providers, including an experienced credit restoration specialist performing technical fulfillment.

Information shared may include:

• Contact information
• Credit-report information
• Relevant supporting documentation
• Other information reasonably necessary to perform authorized services

Authorized service providers may communicate directly with you when necessary to perform technical credit-restoration services. JHL remains responsible for its own customer relationship, agreements, billing, and general customer service.

JHL does not sell consumer personal information.

5. Third-Party Account Access Information

When necessary for a requested credit review, a consumer may voluntarily provide access information relating to a third-party credit-monitoring or credit-reporting service. Such information, if provided through an authorized process, is used only for the authorized credit-review or service purpose, should not be used for unrelated purposes, and is retained only as long as reasonably necessary for the authorized purpose, subject to legal or operational requirements.

Please do not email passwords or other sensitive account credentials through the public website Contact form or Credit Assessment. JHL will provide separate instructions if such information is needed for an authorized review.

6. Data Retention

JHL retains information for as long as reasonably necessary to provide services, administer the relationship, satisfy legal obligations, resolve disputes, and maintain required business and compliance records.

Temporary account-access credentials may be deleted when they are no longer reasonably necessary. Agreements, disclosures, authorizations, and other legally required records may be retained for the applicable period. We do not promise deletion of records that JHL may be legally required to retain.

7. Security

We use reasonable administrative, technical, and organizational measures as appropriate to protect information. No method of transmission over the internet or method of electronic storage can be guaranteed completely secure, and we cannot promise that information will never be subject to unauthorized access, interception, or other compromise.

8. Your Choices and Contact

You may contact us with privacy-related questions or requests at hello@jhlcreditsolutions.com.

We do not publicly list a residential or physical owner address on this website. Any legally required principal business address will be included in applicable client contracts and business documentation.

9. Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page when changes are made.